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When do you send socks out?
Our trusty and reliable sock elves send subscription socks at the end of the third full week of each month.
Will the socks arrive on the same day each month?
We’d love for them to come on the same day each month, but timing can range depending on a number of factors, including stat holidays, shark tornados, etc. If the socks are beyond a normal delivery delay, please email us so we can check on the status of the package.
Can I pick the socks you send out?
We are constantly coming up with new designs, so we always suggest to let the universe decide, but if you know of a design or two that the recipient would absolutely love, please let us know in the note box and we’ll do our best. We do reserve the right to change your requested design based on our availability. You can also request things such as “more conservative, more funky, etc, etc.” We’ll always do our best to accommodate.
What’s the process for changing my address?
Just send us an email at firstname.lastname@example.org with your name and new address and “ADDRESS CHANGE" as the subject line. If you do not update us with a new address, and the socks have been sent, we will wait patiently for them to be returned so we can send them to the new shiny updated address.
Does the subscription automatically renew?
We know that reoccurring billing and auto renew is sometimes super convenient, but we also know how super annoying it is to be auto subscribed to something beyond the time initially intended. For this reason, we currently do not keep you wrangled into anything automatic. To renew your subscription, simply resubscribe for the term you’d like. Our sock elves have filed away all the previous designs you’ve already been sent, so don’t worry about duplicates. Just make sure you tick the handy dandy resubscribing box when you’re putting your info back in!Top